Contact us

one move
ahead

Where efficiency meets

human insight

about US
GSG is a technology-enabled BPO and IT transformation partner delivering modern operational solutions from Tbilisi, Georgia
01
The company strengthens global brands by enhancing operational performance and transforming customer experience across every touchpoint
Our Expertise
We specialize in omnichannel Customer Experience (CX), digital Business Process Management (BPM), and full-cycle IT development

We power multilingual CX, digital back-office workflows, and custom software engineering for brands across Europe

Through the integration of human expertise and automation technologies, we deliver scalable and customer-first operations that drive consistent, measurable performance.

Impact in Numbers

10 +

Supported Languages

English, German, French, Spanish, Italian, Greek, Georgian, and additional European languages

2.3 M+

Annual Customer Interactions

Omnichannel support across tickets, calls, chats, and emails - delivered with accuracy, speed, and care

94 %

Customer Satisfaction (CSAT)

Consistently high satisfaction and SLA performance across all client programs

50 +

IT & Digital Projects Delivered

Covering e-commerce solutions, automation, analytics, system integration, and custom software development

What we do

CX

Customer Experience

BPM

Business Process Management

IT

IT Development

news

april. 1. 2026

One Move Ahead: Georgian Service Group at CCW Berlin 2026

In an industry defined by speed, innovation, and the relentless evolution of customer expectations, global gatherings like Customer Contact Week (CCW) have become essential arenas for shaping the future of

read more

careers

Join a team that moves businesses forward.

At GSG, talented people drive powerful results. We provide career paths in CX, BPM, and IT, with ongoing development, global exposure, and a workplace that values innovation, teamwork, and ambition.