For Georgian Service Group – 2007

Last Updated: 01/12/2025

Georgian Service Group – 2007 („Company“, „we“, „our“) respects your privacy and is committed to protecting personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”). This Privacy Policy explains how personal data is processed when you visit our website or interact with us in the course of our Customer Care and Business Process Outsourcing (BPO) services.

Data Controller

The Data Controller is Georgian Service Group – 2007, Otar Lortkipanidze Str. 33, Tbilisi, Georgia.
For data protection inquiries, you may contact us at info@gsg.ge or +995 593360339.
The Company’s Data Protection Officer (DPO) is Natia Bardavelidze, reachable at n.bardavelidze@gsg.ge.

Personal Data Processing

We process personal data provided directly by website visitors, clients, and business partners, including contact and professional information, as well as communications submitted through our website or during business interactions. In the course of providing Customer Care and BPO services, we may also process personal data on behalf of our clients strictly in accordance with their instructions, acting as a Data Processor.

Certain technical data, such as IP address, browser type, and website usage information, may be collected automatically for security, analytics, and performance purposes.

Legal Basis and Purpose

Personal data is processed only where a lawful basis exists under Article 6 of the GDPR, including consent, contractual necessity, legal obligations, or the Company’s legitimate interests. Data is used solely for providing services, managing business relationships, responding to inquiries, ensuring service quality and security, and complying with legal requirements. Marketing communications are sent only where permitted by law.

Data Sharing and Transfers

Personal data may be shared with authorized personnel or trusted service providers supporting our operations, or with public authorities where required by law. We do not sell personal data. Where data is transferred outside the European Economic Area, appropriate safeguards are applied in accordance with the GDPR.

Data Retention

Personal data is retained only for as long as necessary to fulfill its purpose, meet contractual obligations, or comply with applicable laws, after which it is securely deleted or anonymized.

Your Rights

Data subjects have the right to access, rectify, erase, restrict, or object to the processing of their personal data, to request data portability where applicable, and to withdraw consent at any time. Complaints may be lodged with the relevant data protection authority. Requests may be addressed to the Company or the DPO using the contact details above.

Cookies and Security

We use cookies to ensure proper website functionality and improve user experience. Appropriate technical and organizational measures are implemented to protect personal data against unauthorized access or misuse.

Updates and Contact

This Privacy Policy may be updated periodically. The latest version will always be available on this website.
For any questions regarding this policy, please contact Georgian Service Group – 2007 at info@gsg.ge.