2007
GSG Founded with German, French 
and English Language Teams
2012
National Business Award as the
First BPO company in Georgia
2014
Managed Services Team Launch

2017
Kutaisi Branch Launch

2018
IT Development Team Launch
2019
ISO9001:2015 Certification Completed
2022
New HQ
GSG History
Milestones
2012
National Business Award as the
First BPO company in Georgia
2017
Kutaisi Branch Launch

2019
ISO9001:2015 Certification Completed

GSG Team

We pride ourselves on the quality of our team. Our employees are the backbone of our business, and we are committed to providing them with the support and resources they need to excel in their roles.
Our team is made up of experienced professionals who are dedicated to delivering exceptional service to our clients. We believe in fostering a culture of teamwork, collaboration, and continuous learning, and we encourage our employees to take ownership of their work and to pursue their professional goals.
At GSG, we believe that our employees are our greatest asset. We are committed to providing them with a supportive and empowering work environment, and we are proud of the exceptional team we have built

Mission, Vision & Goals

Mission
To provide high-quality outsourcing solutions to businesses of all sizes, helping them to streamline their processes, reduce costs, and increase efficiency.
Vision
We envision a future where outsourcing is no longer a commodity, but a strategic imperative for businesses of all sizes.
Goals
To help businesses navigate the complex outsourcing landscape and providing the expertise in customer services, back-office operations and IT services by ensuring the privacy, confidentiality, and security of personal data.

Information Security

At GSG, we understand the importance of protecting personal data and ensuring compliance with privacy regulations such as the European General Data Protection Regulation (GDPR). We are committed to maintaining the highest level of data privacy and security standards for our clients and their customers.

To achieve GDPR compliance, we have implemented various measures including regular audits, appointing a Data Protection Officer, and implementing strict data protection policies and procedures. We have also established a privacy management framework that ensures continuous monitoring, evaluation, and improvement of our data protection practices. Additionally, we provide regular training to our employees on GDPR compliance and data security best practices to ensure they understand the importance of data privacy and their role in protecting personal data.

Our Values

Client focus: Putting clients first and working to exceed their expectations, understanding their needs and providing personalized solutions
Accountability: Taking ownership of work, delivering on commitments, and being responsible for outcomes
Teamwork: Collaborating with colleagues and clients to achieve shared goals, valuing diverse perspectives and ideas
Integrity: Demonstrating honesty, ethics, and transparency in all business dealings and decision-making
Continuous Improvement: Striving to improve processes and practices to provide better quality services and innovative solutions
Respect: Valuing diversity, treating all individuals with respect and dignity, and creating an inclusive workplace culture
Results-orientation: Focusing on delivering outcomes that provide value to clients and their customers, while balancing efficiency and quality

Services

Customer Service
  • Customer support
  • Order processing
  • Complaint management
  • Feedback management
Backoffice Operations
  • Data entry
  • Record-keeping
  • Order management
  • Operations management
 
IT Services
  • Software development
  • IT consulting
  • Help desk
  • Cybersecurity

Contact Us

Tbilisi Office
35 Lordkipanidze Str., 0179 Tbilisi, Georgia
Email: info@gsg.ge
Kutaisi Office
63a I. Chavchavadze Ave., 4600 Kutaisi, Georgia
Email: info@gsg.ge
GSG Logo
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