GSG Founded with German, French and English Language Teams
2012
National Business Award as the First BPO company in Georgia
2014
Managed Services Team Launch
2017
Kutaisi Branch Launch
2018
IT Development Team Launch
2019
ISO9001:2015 Certification Completed
2022
New HQ
GSG History
Milestones
2012
National Business Award as the First BPO company in Georgia
2017
Kutaisi Branch Launch
2019
ISO9001:2015 Certification Completed
GSG Team
We pride ourselves on the quality of our team. Our employees are the backbone of our business, and we are committed to providing them with the support and resources they need to excel in their roles.
Our team is made up of experienced professionals who are dedicated to delivering exceptional service to our clients. We believe in fostering a culture of teamwork, collaboration, and continuous learning, and we encourage our employees to take ownership of their work and to pursue their professional goals.
At GSG, we believe that our employees are our greatest asset. We are committed to providing them with a supportive and empowering work environment, and we are proud of the exceptional team we have built
Mission, Vision & Goals
Mission
To provide high-quality outsourcing solutions to businesses of all sizes, helping them to streamline their processes, reduce costs, and increase efficiency.
Vision
We envision a future where outsourcing is no longer a commodity, but a strategic imperative for businesses of all sizes.
Goals
To help businesses navigate the complex outsourcing landscape and providing the expertise in customer services, back-office operations and IT services by ensuring the privacy, confidentiality, and security of personal data.
Information Security
At GSG, we understand the importance of protecting personal data and ensuring compliance with privacy regulations such as the European General Data Protection Regulation (GDPR). We are committed to maintaining the highest level of data privacy and security standards for our clients and their customers.
To achieve GDPR compliance, we have implemented various measures including regular audits, appointing a Data Protection Officer, and implementing strict data protection policies and procedures. We have also established a privacy management framework that ensures continuous monitoring, evaluation, and improvement of our data protection practices. Additionally, we provide regular training to our employees on GDPR compliance and data security best practices to ensure they understand the importance of data privacy and their role in protecting personal data.
Our Values
Client focus: Putting clients first and working to exceed their expectations, understanding their needs and providing personalized solutions
Accountability: Taking ownership of work, delivering on commitments, and being responsible for outcomes
Teamwork: Collaborating with colleagues and clients to achieve shared goals, valuing diverse perspectives and ideas
Integrity: Demonstrating honesty, ethics, and transparency in all business dealings and decision-making
Continuous Improvement: Striving to improve processes and practices to provide better quality services and innovative solutions
Respect: Valuing diversity, treating all individuals with respect and dignity, and creating an inclusive workplace culture
Results-orientation: Focusing on delivering outcomes that provide value to clients and their customers, while balancing efficiency and quality
Customer support: Providing assistance to customers through various channels such as phone, email, chat, social media, etc.
Order processing: Managing customer orders, shipping, and returns.
Complaint management: Addressing and resolving customer complaints and concerns.
Feedback management: Collecting and analyzing customer feedback to improve products and services.
Backoffice Operations
Data entry: Inputting data into the business's databases, spreadsheets, or other information systems.
Record-keeping: Maintaining accurate and up-to-date records of business transactions, inventory, and other information.
Order management: Managing customer orders, tracking inventory levels, and ensuring timely delivery.
Operations management: Overseeing production processes, inventory management, and supply chain management.
IT Services
Software development and customization: Building or customizing software applications to meet specific business needs, creating web applications, mobile apps, or software integrations.
IT consulting: Offering expert advice and support for IT strategy, infrastructure planning, and technology implementation.
Help desk and technical support: Providing technical support services to help users troubleshoot and resolve IT issues with software, hardware, or network systems.
Cybersecurity: Protecting IT systems and networks from cyber attacks, implementing firewalls, antivirus software, intrusion detection systems, and other security measures.
